In order to preserve the quality of our products, and to conform to cGMP and Health Canada and FDA regulations, we are unable to accept returns on the following items - Chemicals, Controls, Bulk Orders and Special Orders.

Please inspect your orders upon arrival and contact our Customer Service Department with any questions.

All unauthorized returns will be refused and returned to the purchaser at their expense.

At Medisca we take great care to fill all your orders accurately. In the event that items are damaged, missing or shorted, please proceed as follows:

• Check your order immediately upon receipt of shipment, unpack and inspect for damage.
• Do not accept a damaged shipment until the carrier makes a "damage" notation on your delivery receipt or freight bill.
• If shortage or damage exists, you should immediately request that the carrier perform an inspection. Retain all containers and packaging materials for the inspection.
• No insurance will be obtained on shipments made by Medisca, unless otherwise arranged by the purchaser, prior to shipping.

• Any claim for damage or shortage (other than damage caused in transit), must be made within 5 calendar days of the date of delivery.
• A Customer Service Representative will contact you and advise you on how to proceed with the claim.
• Retain all materials and the original shipping carton until a Medisca Representative has approved a return or disposal of materials.

All returns require a Return Goods Authorization (RGA). Without an RGA number prominently displayed on the returned package, your return will not be accepted. Please call our Customer Service Department to receive your RGA number.