Montreal, Quebec, Canada

We are looking for dynamic, enthusiastic, results-oriented individuals to join our Customer Service Team. We offer a full benefit package including group insurance, vacation, personal days, educational assistance and more. Full and complete training is given to all new employees. If you are an autonomous individual who enjoys the challenge of conserving & building relationships, dealing with customers and solving problems, send us your resume.

The main purpose of this position is to answer the overflow of incoming calls for all US customers in order to place orders, authorize returns and answer inquiries.

DUTIES & RESPONSIBILITIES:

• Sales Representatives’ Support
  • Support inside and outside Sales Reps with their customers’ requests and orders
  • Place orders, research pricing requests, MSDS and Certificate of Analysis requests
  • Update memberships by adding, deleting or changing accounts
  • Complete Sales Report to keep reps informed of order placement & customer status
• Provide excellent customer service
  • Get required information to create Return Merchandise Authorizations (RMA)
  • Arrange for order pick ups and credits when the order did not satisfy the customers’ requirements
• Assist Business Development Team & Wholesaler Managers
  • Process orders from wholesalers
  • Keep contact with the wholesalers, resolve problems and discrepancies
  • Update Syspro contact information
  • Online account information verification
• Reception coverage during lunch and breaks

• High School diploma



• Minimum two (2) years experience in customer service, sales and/or telemarketing



• Excellent written and spoken English, Spanish an asset



• Very good computer skills, MS Office Suite & Internet



• Excellent interpersonal, communication and problem solving skills



• Able to multi-task and organize time efficiently



• Proficient at coordinating amongst different people & departments

If you feel that you have the skills required for this position, apply now by sending your resume to hr@medisca.com

We thank all applicants for their interest, however, only candidates to be interviewed will be contacted.